Return Policy
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Our Commitment
At Vluzarinxelvaryn, we stand behind the quality of our native plant guides, seed collections, and gardening resources. We want you to be completely satisfied with your purchase and are committed to making things right if you are not.
Physical Products
For physical products such as native seed collections and printed plant guides:
- Returns are accepted within 30 days of delivery
- Products must be unopened and in original packaging
- Seed packets cannot be returned once opened for quality assurance
- We cover return shipping costs for defective or incorrectly shipped items
Digital Products
For digital products such as downloadable plant guides and regional resources:
- Refunds are available within 14 days of purchase if you have not downloaded the content
- Once downloaded, digital products are non-refundable due to their nature
- If you experience technical issues, contact us for support before requesting a refund
How to Request a Return
To initiate a return or refund:
- Contact us via our contact form or email with your order details
- Provide the reason for your return request
- Wait for our confirmation and return instructions
- Ship the item back using the provided return label (if applicable)
Refund Process
Once we receive and inspect your returned item:
- We will process your refund within 5-7 business days
- Refunds are issued to the original payment method
- You will receive an email confirmation when the refund is processed
Exceptions
The following items are not eligible for return:
- Opened seed packets or seed collections
- Customized or personalized regional guides
- Products purchased during clearance sales (unless defective)
Contact Us
For questions about returns or to start a return process, contact us at:
Vluzarinxelvaryn
232 Annan Rd, Dumfries DG1 3HE, United Kingdom
Email: service@vluzarinxelvaryn.world
Phone: +441389657412